AFTER-SALES CUSTOMER SERVICE/RETURNS

Sometimes poor selections are made when shopping, and even more when shopping online. We are very understanding of this.

We are henceforth guaranteeing the possibility of returning one or all of the items ordered and obtaining a refund for them.

You have the right to return your purchase within 14 working days from the day after the delivery of the items. This is under the condition that the product has not been worn or used and is returned in its original packaging, including the price tag. 

How to proceed?

Firstly, we ask you to contact us via private messaging using our Facebook page, or to our email address at info@lailiza.be.  This way, we’ll be able to follow the status of your order and know if you prefer a refund or an exchange...

You’ll then need to send your purchase back to us (in its original packaging and accompanied by the return explanation slip) to the following address:

Laïliza, Chemin Sous-Bois 32 - 4900 Spa - Belgium

The return fees are the responsibility of the client.